Amsterdam T&S Festival Program

Join us to catalyze trends, energize our community 
and celebrate the Trust & Safety discipline! 

 

Day 2 - Wednesday 20 November 2024 - 18:00-20:00

 

WeTransfer Fireside Chat & Networking

 

Time: 18:00-20:00

Location: WeTransfer Office, Keizersgracht 281, 1016 ED Amsterdam, Netherlands

Good to know: we have a limited capacity of 60 participants 

 

For the best ending of the inaugural edition of the Trust & Safety Festival, the Trust & Safety team from WeTransfer led by Jeff Sen will host our community at their own offices, with a mix of insight sharing and drinks. 

 

The guest and topic of the Fireside Chat will be announced shortly, stay tuned!

 

As we expect that we will not have enough capacity to host everyone, make sure you register early, as we will take registrations on a first come first served basis!

All events take place in Amsterdam, in various places. Please take a note of the time and location of each event. Registration is open to everyone in the trust and safety community. 

 

Public transportation and ride-share taxis are available between venues.

Day 2

 

 

Day 2 - Wednesday 20 November 2024 - 14:00-17:00

 

European T&S meet-up by Concentrix

 

 

The European T&S meet-up is coming back for a third edition, and this time, Concentrix partners with the T&S Festival in Amsterdam. When you register, select the worskhop of your choice, as they run in parallel, and everyone gather for a panel on the protection of our children online.  

 

Location: Zoku Amsterdam, Weesperstraat 105, 1018VN Amsterdam

 

Workshop 1: The art of psychological safety: Using wearable technology to protect moderators in real-time

 

Time: 14:00-15:30 

 

Speaker: 

Dr Serra Pitts, Wellbeing Director, Concentrix

 

Moderating egregious content is distinct to other moderation tasks, and here the emphasis on moderator protection should be at its highest. This hands-on workshop will describe the relationship between biometric data, mental health and performance, and show how data and technology can be used to identify the needs of your moderators in real-time. Using our cross-platform best practice, we’ll show you which tools are the most effective for setting up an appropriate workforce management strategy and ensuring safe spaces are available to moderators throughout their employment.

 

 

Workshop 2: How can Trust and Safety prove its return on investment?  (and does it actually have to!)

 

Time: 14:00-15:30

 

Speakers:

Dom Sparkes, Director Trust & Safety, EMEA, Concentrix

David Elliott, Head of Technology, Trust & Safety, Concentrix

 

As T&S professionals, our ultimate goal is clear: we are here to protect users, brands and organisations. However, when making that case internally or to clients - definitions, outcomes, and metrics - are often difficult to define and communicate.
This workshop shall endeavour to consolidate our collective intelligence, define T&S ROI, discuss measurement tactics and arm ourselves with just a little more ammo to help us answer this age-old question.

 

 

Panel: Combating CSAM: A Multifaceted Approach to Protecting Children Online

 

Time: 16:00 - 16:45

 

Panelists:

Adam Levine, Director of Government Engagement, Child Rescue Coalition

Sigurdur Ragnarsson, CEO, Videntifier

Dr Rachel O’Connell, CEO at TrustElevate

Andrew Briercliffe, Online Child Protection Professional

 

 

The detection and handling of CSAM is a major concern for the T&S industry. As new ways of production emerge, we too must adapt in our fight against its spreading. What are the responses to AI production? What is the responsibility of the various societal players (platforms, governments, etc.)? During this panel discussion, we'll look at the different strategies in place, and consider tomorrow's solutions for protecting children online.

    Pre-event

 

 

Monday 18 November 2024 - 17:00 - 19:30

 

An Evening of French-Dutch Dialogue on Child Safety 

(by invitation only)

 

 

 

Location: The Hague

Time:  17:00 - 19:30

 

On the occasion of the first edition of the Trust & Safety Festival to be held in the Netherlands on November 19-20,

 

His Excellency François Alabrune, Ambassador of France to the Netherlands,

is hosting a dynamic exchange of views and perspectives between France and the Netherlands in the presence of Arda Gerkens, President of ATKM (Authority for the Online Prevention of Terrorist Content and Child Pornography) and former Vice-President of the Dutch Senate (Eerste Kamer).

 

Together, we will navigate regulatory developments and industry innovations, cover joint efforts to enhance online safety, with a special focus on protecting children's rights while advancing a shared vision for our digital future.

 

 

 

17:00 - Opening address by H.E. François Alabrune, Ambassador of France to the Netherlands

 

 

17:05 - A France-Netherlands exchange of views on Trust & Safety in Cyberspace 
 

- Arda Gerkens, President of ATKM (Autoriteit Online Terroristisch en Kinderpornografisch
Materiaal) 
- Paul Schmite, Special Advisor to the French Ambassador for Digital Affairs 

 

Panel moderated by Sarah Jane Mellor, Cybersecurity Advisors Network (CyAN)
 

 

17:25 - Joining forces to effectively protect our children online, are we getting there? 
 

Opening remarks by 

- Dr Serra Pitts, Director, Trust & Safety Wellbeing, Concentrix
 

Panel  

- Fatihya Abdi, councillor of the city of Amsterdam
- Robbert Hoving, CEO Offlimits
- Louis-Victor de Franssu, CEO of Tremau

 

moderated by Jean-Christophe Le Toquin, co-founder of the Trust & Safety Festival with 
 

 

18:15 - What's next for online safety across the globe and safety by design?
 

Fireside chat with Julie Inman Grant, Australia's eSafety Commissioner
 

Concluding remarks by Arda Gerkens and Paul Schmite

 

18:30-19:30 – Networking Reception  

 

 

Day 2 - Wednesday 20 November 2024 

Working Lunch 12:00-13:30

 

 

EU regulations: essential or over-regulation? 

 

 

ATKM, the Authority for the prevention of online Terrorist Content and Child Sexual Abuse Material (Autoriteit online Terroristisch en Kinderpornografisch Materiaal) hosts a working lunch on the topic of EU regulations. 

 

Time: 12:00-13:30

 

Location: Zoku Amsterdam, Weesperstraat 105, 1018VN Amsterdam (same as the Concentrix meet-up at 14:00)

 

EU legislation seeks to take control of the internet. For years, there have been growing calls for regulation of the internet, as we all have a duty to put boundaries in place to protect children and prevent victimisation.

 

Currently, we have DSA, TCO and e-Evidence, which lead to both specific and broad legislative measures. Additionally, there are other relevant EU regulations such as the AI Act, EMFA, DMA, CSAM, AVMSD, and all sorts of voluntary codes. At the same time, there are external developments outside the EU that are driving this movement towards more legislation.  

 

We now have a responsibility to ask ourselves some critical questions. Have we gone too far with regulation? Or is it still not enough? And how do we avoid censorship?

 

Speakers:
- Thierry Marchand, Senior Public Policy & Government Relations Manager Benelux, TikTok
- Arda Gerkens, Chair, Authority for the prevention of online Terrorist Content and Child Sexual Abuse Material (ATKM)

 

Other speaker(s) to be announced shortly.
 

Panel moderated by Caroline Humer, co-founder of the Trust & Safety Festival. 

 

Lunch provided. 
 

Day 1 - Tuesday 19 November 2024 - 9:00 - 17:00

 

Trust & Safety Innovation Lab

 

 

Topics: Trust & Safety Innovation Lab

 

Location: Paul van Vlissingenstraat 10, 1096 BK Amsterdam, Netherlands

Time:  9:00 - 17:00

 

Tremau and Cognizant will co-host a T&S case study Lab as part of the Trust & Safety Festival in Amsterdam. The event is designed for all T&S enthusiasts (students, T&S policy, compliance, legal, operations and engineering teams) willing to work together to showcase the importance and impact of efficient T&S operations in a fast changing threat and regulatory environment.

 

In this full-day, hands-on lab, participants will collaborate in small groups to design strategies, processes, and tools for a fictional platform undergoing hyperscaling and in need of a Trust & Safety overhaul.

 

Faced with scaling challenges and increasingly stringent regulatory demands, participants will step into the role of the platform’s Trust & Safety team, tackling one of three scenarios: best practices for risk assessments and transparency reporting, content moderation at scale, or policy development and enforcement. Teams will present their solutions to Trust & Safety experts, who will provide feedback and lead discussions.

 

The lab will kick off with insights from Tremau and Cognizant experts, along with contributions from regulators, industry leaders, and enforcement authorities.

 

Registration will close on the 14th November 2024.

Registration in now Closed. If interested please email info@trustandsafetyfestival.com

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